Our first session is really an opportunity to get to know each other and begin building a rapport. Therapy is an ongoing process and you will have many opportunities to discuss concerns in future sessions. That being said, we have four goals during your initial consultation…
1. Get to know a little more about your counsellor : credentials, experience, and a little bit about their approach to therapy - this helps build rapport and trust.
2. Briefly review our confidentiality policy : this informs you of what information will be kept private and the extreme situations in which information must be shared.
3. Discuss your concerns : at this time we are curious about what brought you to therapy and any questions or concerns you may have regarding the counselling process.
4. Set goal(s) – we will set at least one goal together : short term or long term or if you’re up to it both! This will give your counsellor a clearer idea of what you’re hoping to get out of each session and how they might tailor their therapeutic approach to reach said goals.

Confidentiality is key to building a trusting relationship between counsellor and client. We take privacy incredibly seriously at Citrine Support, and with that in mind here is everything you should know about confidentiality and our sessions…
1. All information shared during your session is kept completely confidential!
2. We will explain our confidentiality policy at the start of our initial consultation and answer any and all questions you may have.
3. There are specific legal and safety limitations where confidentiality must be breached. These exceptions include…
Risk of harm to self or others Abuse and/or neglect of a child, elder, or vulnerable adult By order of a court of law

The fastest way to get a copy of your receipt is directly through the Jane app. Click the link below, log into your account and you will be taken directly to the list of your receipts:

Please contact us as soon as possible when planning to reschedule or cancel a session. We have a strict 24 hours notice policy in which your session cannot be rescheduled or cancelled. To avoid being charged for a session you cannot attend, please give a minimum of 24 hours notice.